Terms and Conditions

 

GENERAL TERMS AND CONDITIONS OF CONTRACT – SEVILLAELE

This agreement regulates the conditions of purchase of the products and services offered at https://www.sevillaele.com/ by Cristina Ramos Suárez (hereinafter, SEVILLAELE), with Tax Identification Number 30233595A and registered address at Avenida Kansas City 84, 10D, 41007 Seville.

By completing the registration process and purchasing our services, the user (hereinafter, the STUDENT) expressly accepts these terms and conditions, as well as the Legal Notice and Privacy Policy of the website.

GENERAL TERMS AND CONDITIONS OF CONTRACT – SEVILLAELE

This agreement regulates the conditions of purchase of the products and services offered at https://www.sevillaele.com/ by Cristina Ramos Suárez (hereinafter, SEVILLAELE) with Tax Identification Number 30233595A and registered address at Avenida Kansas City 84, 10D, 41007 Seville.

1. GENERAL RULES AND CONDITIONS (MANDATORY)

1.1 Registration and Membership Card

All new students and club members must pay a one-time registration fee for the opening of their file and administration:

• Individual: €42 per person.
  Family: €60 (for two or more people from the same family unit). This payment entitles you to a SevillaEle membership card, which identifies the student as part of the community and allows access to benefits and discounts depending on the club contracted.

1.2 Teaching Materials

An annual payment of €30 per student is required for materials. These materials are paid for at the beginning of the course and are non-refundable.

1.3 Format and Timetable

• Sessions are normally held in person. Due to weather, health or other circumstances, SEVILLAELE may decide to hold the session online or on an alternative date.
• It is the student’s responsibility to arrive on time; classes start promptly. In group sessions held at partner cafés, each student must purchase at least one drink per session (discounts apply with student ID).

2. SESSION AND VOUCHER POLICY

2.1 Private Sessions

• Cancellations: They can be cancelled or changed without penalty by giving at least 12 hours’ notice. If notice is given less than 12 hours in advance, the session will be considered to have taken place.
• Duration: 50 minutes per session. Includes a summary sent by the teacher.
• Expiration of Vouchers:
  
  • 5 voucher: 2 months + 7 days free of charge.
  • 10 voucher: 4 months + 7 days free of charge.
  • If the voucher expires, the student may extend it for an additional month by paying 50 €.

2.2 Group Sessions

• Free make-up classes for missed sessions are not permitted. To make up a session, the following fees will apply: 50 €.
• Students have limited access to the Total Spanish platform to review content.
• Respect, active participation and a positive attitude towards the team and colleagues are required.

3. SEVILLAELE CLUB AND BENEFITS

Members have access to WhatsApp groups for information and summaries. The benefits according to the plan are:

• Essential Club: 1 weekly conversation session, fortnightly book club, experiences of the month, basic access to Total Spanish, library, group support on WhatsApp, and discounts on workshops.
• Club Premium: Everything in Essential + full access to Total Spanish, Life Support (2 online consultations/month of 15 minutes), and greater discounts.
• Family Plan: Children have access to club activities, but not to Spanish classes.
• SevillaEle Pass: Access to the community and benefits, without entitlement to classes, Total Spanish or Life Support.

4. PAYMENT AND RESERVATION POLICY

4.1 Monthly Payments

• Payments must be made between the 1st and 5th of each month.
• Methods: Card (Stripe), Bizum, or bank transfer. For private lessons, only bank transfers are accepted.
• Surcharges: If payment is made after the due date, a surcharge of €5 will be applied.

4.2 Reservation for New Groups

• A deposit of €50 is required to confirm your place (this will be deducted from the final price).
• If the group does not reach the minimum of 3 people, the deposit will be refunded within 7 days.
• Refund: The deposit, enrolment fee and materials are non-refundable if the student does not attend or cancels, although they may be converted into credit for other SEVILLAELE services.

5. DATA PROTECTION AND INTELLECTUAL PROPERTY

The STUDENT agrees to their information being processed for academic management purposes, including the use of the third-party platform Total Spanish (Circle) and external payment gateways (Stripe). SEVILLAELE does not store bank card details.

All materials and methodologies are the intellectual property of SEVILLAELE. Their recording, reproduction or distribution without written permission is prohibited.

IMAGE AND VOICE USE POLICY

Given the nature of SEVILLAELE’s activities (immersive experiences, sessions in partner cafés, and community events), the STUDENT is informed and agrees to the following:

1. Recruitment and Dissemination: SEVILLAELE may take photographs or record videos during classes and activities for promotional and informational purposes only on its website, social media (Instagram, Facebook, etc.), newsletters, and marketing materials.
2. Purpose: The purpose of this processing is to raise awareness of the SEVILLAELE methodology and promote the student community. Under no circumstances will these images be transferred to third parties outside the platform without prior consent.
3. Right to object: The STUDENT has the right not to be photographed or recorded. To exercise this right, they must notify us in writing at [email protected] or expressly indicate this to the teacher at the start of the activity.
4. Revocation: Consent may be revoked at any time by requesting the removal of a specific image from SEVILLAELE’s digital channels.

6. RIGHT OF WITHDRAWAL

The STUDENT has 14 calendar days to withdraw from the contract from the date of payment, provided that the service has not yet begun. Once the digital content has been accessed or the first class has begun, the student waives this right in accordance with current law.

WITHDRAWAL FORM TEMPLATE

Send to: [email protected]

I hereby give notice that I am cancelling my service contract with SEVILLAELE:

• Service: _______________________
• Payment date: __________________
• Student Name: ______________
• DNI/Passport: _________________
• Email: _________________________

Updated on 15 February 2026.